Frequently Asked Questions

Creating an account is simple:

• Click "Get Started" or "Register" on the homepage
• Fill in your details including name, email, and medical credentials
• Enter your medical registration number and state council
• Verify your email with the OTP sent to you
• You're ready to start using the platform!

If you haven't received the verification email:

• Check your spam/junk folder
• Make sure you entered the correct email address
• Wait a few minutes and try again using "Resend OTP"
• If the issue persists, contact our support team

To reset your password:

• Click "Forgot Password" on the login page
• Enter your registered email address
• You'll receive an OTP on your email
• Enter the OTP and create a new password

Yes, you can change your email address from your profile settings. For security reasons, you'll need to verify the new email address before the change takes effect. Go to Settings > Profile > Update Email.

To delete your account, please contact our support team via the Support Page. Please note that:

• All your data including patient records will be permanently deleted
• This action cannot be undone
• We recommend saving any important records before requesting deletion

There is no limit to the number of patients you can add. You can manage as many patients as you need for your practice.

No, absolutely not. Your patient data is completely isolated and private. Each doctor can only see patients they have created. We implement strict data isolation to ensure patient privacy and data security.

Data export features are being developed. Currently, you can print prescriptions and consultation records. For bulk data export requests, please contact our support team who can assist you with exporting your data.

You can search for patients using the search bar on the patient list page. Search by:

• Patient name
• Phone number
• Email address
• Patient ID

To create a prescription:

• Select a patient or create a consultation first
• Click "New Prescription"
• Add remedies with potency and dosage
• Include any dietary or lifestyle instructions
• Save and print or share the prescription

Yes, you can edit prescriptions. However, we recommend creating a new prescription if significant changes are needed to maintain proper medical records. Edited prescriptions will show a modification timestamp.

From the prescription view page, click the "Print" button. This will generate a professionally formatted prescription that you can print directly or save as PDF.

Our AI system analyzes the symptoms and patient information you provide. It uses advanced language models (Gemini AI) to suggest potential remedies based on homeopathic principles. The AI considers:

• Chief complaints and symptoms
• Constitutional factors
• Modalities (what makes symptoms better/worse)
• Mental and emotional symptoms

Important: AI suggestions are for reference only and should always be verified by the practitioner.

When using AI features, only relevant symptoms and clinical information are sent for analysis. No patient identifying information (name, contact details, etc.) is included in AI requests. The data is processed in real-time and not stored by the AI provider.

No. AI suggestions are meant to assist and not replace your professional judgment. The AI is a decision support tool. Always:

• Verify suggestions using your knowledge and experience
• Cross-reference with repertory and materia medica
• Consider the complete case before prescribing
• Use your clinical expertise for final decisions

AI suggestions may not always be accurate. If you receive incorrect suggestions:

• Try providing more detailed or specific symptoms
• Report the issue through our feedback system
• Use the repertory and your expertise for verification
• Your feedback helps us improve the AI system

The Disease Diagnosis feature is a RAG (Retrieval-Augmented Generation) based diagnostic tool that uses our local medical database to suggest possible diagnoses based on:

• Patient symptoms
• Chief complaints
• Physical examination findings
• Lab test results

It provides a list of possible diagnoses ranked by confidence level to assist in your clinical decision-making.

Important: The Disease Diagnosis tool is a decision support tool, not a definitive diagnostic system. It provides suggestions based on pattern matching with our medical database.

• Accuracy depends on the completeness of symptoms entered
• More detailed input leads to better suggestions
• Always verify diagnoses with your clinical expertise
• Use it as one of many tools in your diagnostic process

No. Unlike the AI Remedy Suggestions which use Gemini AI, the Disease Diagnosis feature works entirely with our local medical database. This means:

• No patient data is sent to external servers for diagnosis
• Works offline once the database is loaded
• Faster response times
• Complete data privacy for diagnostic queries

For best diagnostic suggestions:

• Be specific: Include detailed symptom descriptions
• Add duration: Mention how long symptoms have been present
• Include lab results: Add any relevant test results
• Physical findings: Document examination observations
• Use medical terminology: The system recognizes standard medical terms

Dermo is our AI-powered skin condition analysis tool. It allows you to:

• Upload Images: Upload skin images for analysis
• Live Camera: Capture skin conditions directly using your device camera
• AI Analysis: Get visual analysis powered by Gemini AI
• RAG Remedies: Receive homeopathic remedy suggestions from our database

Dermo combines AI visual analysis with our comprehensive homeopathic remedy database to suggest suitable remedies for skin conditions.

Using Dermo is simple:

• Navigate to Dermo from the dashboard or sidebar menu
• Choose either "Upload Image" or "Live Camera" mode
• Select the affected body area (face, hands, back, etc.)
• Describe the symptoms (itching, burning, color changes, etc.)
• Optionally select a patient to save the analysis
• Choose analysis mode: AI + RAG or RAG Only (faster)
• Submit for analysis

AI + RAG Mode:

• Uses Gemini AI to analyze the skin image visually
• AI identifies the condition, characteristics, and severity
• Combines AI analysis with RAG database matching
• Provides comprehensive analysis but takes longer

RAG Only Mode:

• Uses pattern matching with symptoms you describe
• Matches against our local homeopathic database
• Faster processing (no external API calls)
• Complete privacy - no image sent externally
• Best when you already know the condition

Storage: Skin images are stored on our secure servers if you have selected a patient. They are linked to the patient's record for your future reference.

AI Processing: When using AI + RAG mode, the image is sent to Google's Gemini AI for visual analysis. However:

• No patient identifying information is included
• Google does not store the images
• Images are processed in real-time and discarded

RAG Only Mode: In this mode, images are only stored locally and not sent to any external service.

For accurate skin analysis:

• Good Lighting: Use natural daylight or bright, even lighting
• Clear Focus: Ensure the affected area is in sharp focus
• Close-up: Capture the condition clearly, not too far away
• Context: Include some surrounding healthy skin for comparison
• Describe Symptoms: Add details like itching, burning, duration, triggers
• Select Correct Area: Choose the appropriate body part

Yes! Dermo is fully responsive and works on mobile devices:

• Upload images from your phone's gallery
• Use the live camera feature to capture directly
• Switch between front and back cameras
• Touch-friendly interface optimized for mobile

Mobile devices are particularly useful for capturing skin conditions in real-time during consultations.

Important: Dermo is a decision support tool, not a diagnostic system. The analysis:

• Provides suggestions based on visual patterns and symptom matching
• Should be verified with your clinical expertise
• Does not replace professional dermatological examination
• Accuracy depends on image quality and symptom description
• Use as one of many tools in your diagnostic process

Always apply your clinical judgment before prescribing remedies.

This error appears when there have been too many failed login attempts for your specific account. This is a security feature to protect your account from unauthorized access attempts.

Important: This lockout only affects your account. Other users can still log in normally even if you're locked out.

To resolve this:

• Wait for the specified time (usually a few minutes) before trying again
• Make sure you're entering the correct email and password
• Use the "Forgot Password" option to reset your password if needed
• Contact support if you continue to have issues

No. Our rate limiting is implemented per account, not per IP address. This means:

• If someone enters wrong passwords for your account, only your account gets temporarily locked
• Other doctors using the same network (like in a clinic) can still log in to their own accounts
• Each user's login attempts are tracked separately

This approach protects your account while ensuring other users aren't affected by someone else's failed login attempts.

We implement multiple layers of security to protect your data:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Password Security: Passwords are hashed using bcrypt with high cost factor
• Account Protection: Per-account rate limiting prevents brute force attacks
• Session Security: Secure session handling with automatic expiry
• Data Isolation: Each doctor's patient data is completely isolated
• CSRF Protection: Token-based protection against cross-site attacks

For security reasons, when you log in on a new device, your previous sessions on other devices will be automatically logged out. This ensures:

• Only one active session at a time for better security
• Protection against unauthorized access if you forget to log out
• Clear visibility of who is accessing your account

Use the "Remember Me" option for convenience on your trusted devices.

Homeopathic Assistant is currently available as a FREE BETA VERSION. During this beta period, all features are provided at no cost to help homeopathic practitioners manage their practice efficiently.

Important: This application may transition to a paid subscription model in the future. We will provide advance notice (at least 30 days) to all registered users before implementing any pricing changes.

Yes, this application may become a paid service in the future. The current beta version is free, but we plan to introduce subscription plans as the platform matures and more features are added.

What to expect:

• Different pricing tiers may be introduced for various feature sets
• Current beta users will be notified at least 30 days before any pricing changes
• We may offer special pricing or benefits to early beta users
• All pricing details will be transparently communicated before implementation

We're working on clinic and multi-user plans for larger practices. If you're interested in such features, please contact us and we'll notify you when these options become available.